Given that airlines sell most of their tickets online nowadays, I’m awe at how badly SAS can screw up their Internet experience for the end users. The the following screenshot I just took on flight reservation system:

SAS’s site changed it’s URL and for some reason my username doesn’t work anymore. Since I use the system keychain, I know exactly which username used to work a couple weeks ago so I doubt I’m at fault. Also the fact that I tried a wrong username/password combination _once_ locks out the account so I can’t request a new password even with SMS. This means they expect that someone trying my username means someone’s stolen my phone which is just insane. They do list out a phone number I can call but that’s tomorrow and presumably there’s a queue so I’m not exactly thrilled.

Links to Help section show me a “page not found” error. I used to be an ex-gold card holder, I guess I’m an ex-flyer now.