Revisiting Currys

I blogged about John Browett and visiting Currys last August. I had the micro-switch of another mouse broke today, so I went to get a new one. For the heck of it, I wanted to try the same store. (For those not in UK, PC World Currys is a big chain of electronics stores, that carries computers, TVs and everything between.)

The store had redone the shelving since last visit, so I walked around taking peeks of what the product placement was. I couldn’t see mice spread around the store this time, but stumbled upon a shelf that promoted the exact thing I wanted to find – a red Logitech m185. It’s a simple wireless mouse that feels great in my hand, and the batter lifetime is awesome. Price? £11.99, down from £14.99.

I couldn’t immediately peek other mouses but I wanted to check if the mouse was a good deal, so I peeked around and found the actual mouse shelf at the other end of the shelf. The setup felt confusing with no price labels placed near any of the product packages, until I realized there was a display with demo units on top of the shelf, with prices. The way the demo shelf had been placed made it hard to spot, so I suspect it was a failed adaptation of the original demo shelf design to fit that particular shop. And of course, not all units were being displayed. To make things interesting, the same red m185 was also being sold on this shelf. Price? £9.99, down from £12.99. Dafuq?

Good news was, £9.99 is what I had to pay. I’d again already committed to the higher price, so Currys lost £2 on my transaction. Their loss, and confirms my view on the chain being mismanaged. Maybe Browett can get his job back at Currys, and apply his new Apple knowledge to fix things.

De-moulding an espresso machine

Screen Shot 2012-12-25 at 16.16.22I’d been lazy and not dried my Rancilio Silvia espresso machine properly during a period of not using it for a while. To my horror, we found out some mould had developed inside the machine, which obviously made the coffee taste and smell pretty horrible. I did some frantic googling and found three suggestions to get rid of the mould:

  1. Descaler with mould remover
  2. Bleach
  3. Vinegar

Of these, I couldn’t find any of the recommended brands online or in local shops. I tried a regular descaler solution and it seemed to do the trick, but the smell came back in a week. I didn’t like the idea of using bleach as it’s properly poisonous, and it seems bleaches that are pure chlorine aren’t to be found in London. So vinegar it was.

Screen Shot 2012-12-25 at 12.36.02Ocado had the pictured strong (24%!!) pickling vinegar available. The process I used that seems to have worked was:

  1. Clean the water container thoroughly, until there’s no smell left
  2. Pump a full container through the machine
  3. Make a strong vinegar solution (I put half the bottle in half a container of water)
  4. Pump the vinegar solution through the machine until you can smell the vinegar is full through the pipes. Do this to both the coffee extruder (or whatever it’s called) and the steam pipe.
  5. Switch off the machine for an hour
  6. After an hour, pump the rest of the vinegar through
  7. Clean the water container thoroughly, again, until there’s no smell left
  8. Pump five full containers of fresh water through the machine, until there’s no smell left. Remember the steam pipe.
  9. Done!

Note this process is not recommended by the manufacturers as it probably corrodes some of the internals. Do this at your own risk!

Thing broken? 3D printing to rescue

I’ve been looking at 3D printing for a couple years pretty closely, as a result of being a co-founder at MakieLab. We at MakieLab strongly believe that the tech has come of age, where it’s possible to create consumer facing 3D printed products and are proving that with Makies. Having said that, I don’t believe creating completely new products that play on the tech’s unique advantages is the only thing that’ll disrupt industries in the near future.

I read an AWESOME piece last year about a dad repairing a Bugaboo pram with a 3D printed piece. That story embodies what I believe will be a significant disruption in not too distant future – the change in logistics of providing spare parts. Rather than a manufacturer making significant amount of parts to supply repair centers globally, than those shops needing to stock parts, the supplying of parts could in some cases be switched to a model where the original manufacturer supplies 3D models of spares to 3D print shops, who then manufacture parts locally, on demand. While the price of manufacturing individual parts would go up, I wouldn’t be surprised if the consumer price ended up being cheaper than now, as there’d be no wastage and warehousing.

What lead to this post is – we recently moved to London (!). The gate to the house we’re renting was broken – the counterpart to the metal latch had broken off, and had been fixed by bolting a piece of metal in it’s place that didn’t really help with the gate.

I contemplated several fixes on it before remembering Bubaboo story, and realized I can manufacture my own solution! MakieLab has MakerBot Replicators at the office, and I’ve been printing bits and bobs with them. Quick measuring of the latch positions relative to the wall and I was off to model something about 40m high using TinkerCad, my 3D modelling software of choice for simple 3D printed parts.

The part took about an hour to print on the MakerBot, after which I had a spare part for the gate! Drilling out the old metal bit was super fast while detaching the new “fix” will require a new drill bit that’ll drill into the hard screws. Bit of drilling for holes, attaching and the gate was suddenly fixed.

You can view and download the piece from TinkerCad, in case you have a gate to fix. :) If you print this (or other piece that require durability), I recommend using 2 shells and 100% object fill in ReplicatorG parameters. It’ll make the item print slower, but does wonders to how much punishment the item can take.

On John Browett

John Gruber is wondering if hiring John Browett, their new head of retail, was a terrible mistake for Apple.

I was certain it was, the day his hire was announced. Why? I’d just visited London Apple Store, and Currys, an electronics retail chain I believe he managed as part of Dixons.

The difference between the experiences was stark. At the Apple Store, three employees came to ask me if they could help me in any way. The one that I had a discussion with was helpful and knowledgeable, and by problem was sorted – I got Lion on a USB stick to recover my laptop. The atmosphere of the store was also pleasant, so I strolled around and admired the architecture to the point where I had to later come in again and show the place around to my wife on a subsequent trip. Three floor high glass staircases FTW!

Now, I went to Currys to purchase a wireless travel mouse. Nobody at any point asked if they could be of assistance. One clerk was sitting bored behind the counter, two guys who looked like they might have been working there were too busy talking to each other to care about me. The mouses were spread to three separate locations in the store, making comparison between the devices super hard – they had on promotional location for Microsoft products, one location for cheap junk being offloaded from the store and then the actual shelf for mouses. On the mouse shelf, none of the price labels were positioned next to where the mouses actually were, and it seemed about a third of the devices were missing pricing information.

After deciphering the shelf puzzle for five minutes, I noticed a simple Logitech travel mouse was on a discount from ~£20 to ~$15. Great, just what I was looking for, and on sale, too! Strangely it was hidden on the floor level shelf away from the discount label, so maybe Currys didn’t want me to pick it up.

Next I go to the counter where the bored dude takes mouse and scans it. The actual price for the mouse? Around £10, one third off from the price I’d already committed to! I confirmed if that really is the price and the clerk said yes, it’s on discount. I can’t understand how any manager anywhere can think it’s a good idea to have a discount on a product without telling your customers, but that’s what Currys did. Not only were they probably losing sales due to people not knowing about the discount, but also losing profit due to undercharging the people who did purchase the mouse.

Needless to say I have no wish to return to the store unless I absolutely need something, and can’t order online, which is incredibly cheap and fast in London.

If Currys is the yardstick for what future Apple shopping experience looks like, their retail is doomed.

iOS UDID API speculation

When Apple originally announced phasing out device-specific UDID API, I proposed they instead do a change in what the UDID call returns which would provide privacy for users and tracking for developers: generate the UDID based on the application bundle ID and device UDID, in a manner where if the user deletes and reinstalls an application, the UDID would not change.

However, as the ID would be unique to each application, tracking user behaviour across applications would not be possible unless the user identified himself in a manner that’s shareable, at which point the user should understand cross-application tracking is possible. Also, for certain uses, like banning device IDs of game cheaters, would be possible with this API change.

There’s speculation that Apple will introduce changes to APIs that provide

MakieLab seed funded!

As a reader of this blog you’ve probably seen this already, but can’t not blog this. My startup just announced we got $1.4M (about €1.1M) in seed funding. This is great – we can focus on the product for a while now. :)

Our investors are great, too. LifeLine is superbly awesome, and I’m eagerly waiting for cunning planning meetings with Nikolaj from SunStone. Daniel James is a dear old friend I’m superbly grateful for him being on board. Cedric’s knowledge of anime and manga will be incredibly useful in the future. Matthew knows everything about mobile we could ever wish to know.

So, if you haven’t made a Makie yet, go to Makie.me right now. :)

You can read about this in TechCrunch and GigaOM.

MakieLab Announces Alpha Launch of MAKIES, and $1.4M Seed Investment

3D-printed MAKIES action dolls making their way to early customers

London and Helsinki, June 7, 2012.

Smart toys company MakieLab announces the open alpha launch of MAKIES, the first ever user-designed, 3D-printed action doll. On http://makie.me customers are designing and sharing digital avatars that are brought to life via 3D-printshops across London.

“We’ve seen amazing levels of creativity from our customers since letting the first few in during open alpha just a few weeks ago”, says Alice Taylor, founder and CEO of MakieLab. “We’re now hard at work to enable further customization of MAKIES, more creativity, and to expand to include digital and physical gaming.”

Together with the launch, MakieLab announce their seed round investment of $1.4 million. The round is led by early-stage investors Lifeline Ventures and Sunstone Capital and is joined by Anime and gaming industry veterans Matthew Wiggins, Daniel James and Cedric Littardi of superangel-fund Ynnis Ventures.

“The toys industry is ripe for disruption and 3D printing opens up for a powerful blend of digital and physical. We’re thrilled to support Alice, Jo, Sulka, Luke and team in London and Helsinki in their venture to define a new toys company,” says Petteri Koponen, Partner at Lifeline Ventures.

“MAKIES are great proof of how 3D printing will impact our everyday life in so many subtle ways. My daughter is already saving her pocket money for a MAKIE and for her and her peers this physical customization will be the norm,” adds Nikolaj Nyholm, Partner at Sunstone Capital.

MakieLab joins the ranks of culturally influential companies in the portfolio of Lifeline Ventures and Sunstone Capital – including Tinkercad, Supercell, Prezi, Gidsy, Layar and Applifier.

Virtual Goods & Currencies Pricing Report

Do you need to deal with virtual economies in your job, such as selling services or virtual goods online? Here’s a hot tip for you – the Virtual Economists’ excellent Social Games Virtual Goods & Currencies Pricing Report + Data bundle was just discounted to $199 from it’s original $699 price. I thought the original price was good value, but now it’s a steal.

What’s inside? Data from 18 social games across different platforms, crunched into learnings. The titles includes the obvious popular games like Farmville and Travian, but also interesting other titles like Ninja Saga and Ravenskye City. I’ve personally played about two thirds of the games but not to the point of having gotten all the data contained inside, so the report had a few big surprises.

As part of pricing items for Habbo when I was working at Sulake, one of the hot topics was how to price items. You don’t want to offer things too cheap, but then pricing items too high also makes you lose sales. The max price we ever charged for a single item (that I can remember) was 75 credits, or about 11 euros, which a lot of people thought was insanely expensive and generally all the purchasers of the item were deeply engaged big spenders. Looking at the report, the most expensive item in the list costs a whopping 650 euros! Color me shocked.

Another piece I found incredibly useful is analysis and data on the distribution of vanity vs functional items in various titles. Which one works better has been a big discussion point in the industry for years, where people seem to be segregated into the vanity and functional camps of thought. This reflects itself in the titles being analysed, where quite a few are 100% functional item driven (yay Travian) while some are very much driven by decorative vanity items. This itself is useful as a piece of data, but Vili and Eino have gone as far as analyzing the pricing differences between vanity and functional items AND how different games offer you discounts based on volume purchases.

The bundle includes an excel sheet with all the original data for one’s own digging. I’ll have to remember to ask Vili if I can publish any of my own findings here. :) Anyway, go get yourself a copy of the report, so we’ll get more excellent analysis from the guys in the future.